Intelligent customer service

 
Overview
In the era where network and mobile commutations has become a commonality, smart customer service can provide a fast, convenient, 24-hour continuous professional service consultation across platforms, which will leave customers a satisfying service experience, creating a professional and flawless image for enterprises.

Common Pain Points
  1. Traditional customer service center often suffers from low service satisfaction caused by long waiting time on the phone.
  2. The operational costs of phones and manpower are too high.
  3. Consultation for activities during non-operating hours is not able to be responded instantly, causing business opportunities to be lost.

Applicable Scenarios
  1. Robots can answer common FAQ at the front line; can also connect to the back-end system to assisting customer in his/her information inquiry or application.
  2. Customers can scan QR code on the DM, poster, bill, newspaper and magazine to directly initiate instant consultation.
  3. When a visitor browses the website, there is no need to passively wait for the visitor to ask questions. The rate for transaction can be increased through proactive invitation.
  4. Fan page on Facebook and Line official account can be integrated to enhance service efficiency and solve the service quality issues that are not able to be controlled effectively.


Usage Benefits
  1. To reduce the amount of toll-free service and effectively lower the phone cost.
  2. To save the manpower for customer service and convert the cost into resource investment for high-end talent training.
  3. To increase transaction opportunity through browsing history and proactive conversation invitation.
 
 
Business contact

Sales Supervisor   Allen
02-2627-5877 ext. 6334

Sales Supervisor   Eric
02-2627-5877 ext. 6336

sales@ptc-nec.com.tw

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