Content
of
execution |
1.Phone consultation
2.Handling customer complaint on the phone
3.Official website consultation
4.Customer complaint on the official website
5.Customer service staff takes order and order consultation
6.Follow-up on satisfaction of (response to) customer complaint
|
1.General consultation and answering questions
2.Handling customer complaints and reporting critical customer complaint and responding.
3.Handling of official website and mail.
4.Handling customer complaints and reporting critical customer complaint and responding.
5.Taking orders and order consultation.
6.Follow-up the handling of customer complaints and conduct satisfaction adjustment. |
Content
of management |
1.Providing customers the service of maintaining and controlling quality
2.Providing maintenance of case reports services
3. Provide relevant business suggestion response mechanism to propose suggestions
|
1.Review the content of closed cases.
2.Tracking and controlling expiration
3.Monthly reports, weekly reports, and daily reports
4.Suggestions, analysis, and proposal.
5.Discuss and reinforce/upgrade various existing response mechanism
|