B2B Professional Customer Service Center (OA)


Overview
The professional customer service center provided by President Technology offers OA office equipment and environment maintenance service according to different demands from enterprise customers. It reduces the information personnel allocation in the initial stage of business operation and obtains the complete operation system with the minimum cost, creating maximum benefits.

Common Pain Points
  1. Computer problems in the office are not able to be sorted out, and we don’t know who to ask when it breaks down.
  2. It always takes a few days before the problem is handled when we inform the information personnel of the problem.
  3. It takes a lot of time for computer installation and there are still many other things needed to be done. Time is never enough.
  4. It is not easy to recruit information personnel. On the other hand, it appears to be not so busy at times; assigning/hiring an extra staff to the job seems unnecessary.

Applicable Scenarios
We provide MIS services and administrative information peripherals for the office location.
  1. OA service content：
  • Consultation of system operation related to computer/ remote troubleshooting/ remote software installation：
  1. Operating system (any problems related to the OS)
  2. Office software (Word, Excel, Outlook….)
  3. Network hard drive (NAS host, FileServer….)
  4. Browser (IE, Firefox, Chrome…)
  5. Reading software (Adobe Reader)
  6. Printer/ printer server
  7.  Email (missed mail, account setup, unable to deliver…)
  8. Others
  • Hardware transfer maintenance for computer and its peripherals
  • Testing of relevant issues related to network

Usage Benefits
  1. Unified repair-reporting process for consistent service quality.
  2. High front-line solving rate to actively assist stores to eliminate problems.
  3. A company’s maintenance cost can be reduced through remote connections, problem detection, and instant online troubleshooting, which can also hugely enhance timeliness.
  4. Shared service; No need to be concerned about recruitment, training, and manpower arrangement.
 
 
Business contact

Sales Supervisor   Eric
02-2627-5877 ext. 6336

Sales Supervisor   Tommy
02-2627-5877 ext. 6216

sales@ptc-nec.com.tw

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