B2B Professional Customer Service Center (IT)


Overview
President Technology’s professional customer service center provides information equipment, system maintenance, and problem detection/elimination 24 hours a day, 365 days a year. It is with instant handling capacity through remote connection and more than 80% self-processing rate. The use of case effectiveness management and analysis can serve used as the accordance for the enterprise’s operation management in the future.

Common Pain Points
  1. Business operation and sales are affected; When system abnormality occurs, it always takes a long time before someone comes over to handle it.
  2. Each time when we encounter a problem, we need to find different companies to handle the problem. It’s quite a headache.
  3. The maintenance capability from companies is not consistent. The only thing we can do for management is to continue communications. It consumes a lot of time, but with limited effect.
  4. Each analysis takes a lot of time and energy. When the manager asks, we’ll always have to figure out a way to do it faster or try to pick up the pace. Information is neither instant nor simultaneous.
  5. When a problem occurs, we are unable to know it immediately. We are only aware of the problem when it gets out of control.

Applicable Scenarios
 

Usage Benefits
  1. High front-line solving rate and proactively assist stores to eliminate problems.
  2. Simplified operation through unified repair-reporting process allows employees to focus on operation. All stores enjoy equal, consistent service quality.
  3. A company’s cost of entering stores can be reduced through remote connections, problem determination, and online trouble shooting to hugely enhance timeliness.
  4. Management through maintenance platform and all the repair-reporting information is centrally managed and instantly controlled.
  5. Repair-requesting system for critical problems can achieve effectively management and instant simultaneous control.

 
Business contact

Sales Supervisor   Eric
02-2627-5877 ext. 6336

Sales Supervisor   Tommy
02-2627-5877 ext. 6216

sales@ptc-nec.com.tw

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