B2B Professional Customer Center (engineering)

 
Overview
President Technology’s professional customer service center provides repair-requesting service for general equipment, decoration, signboard, and water and electricity in accordance with the different demands from enterprise customers. The repairing progress of the store can be instantly monitored through operation management platform to reduce the work load of operation so one can return back to the essence of the business.

Common Pain Points
  1. Business operation and sales are affected, but it takes a long time before someone comes to handle the system abnormality. 
  2. Each time when we encounter problems, we need to find different companies to handle the problem. It is often handled mistakenly, wasting a lot of time.
  3. The maintenance capability from companies is not consistent. The only thing we can do for management is to continue communications. It consumes a lot of time, but with limited effect.
  4. Each analysis takes a lot of time and energy. When the manager asks, we’ll always have to figure out a way to do it faster or try to pick up the pace. Information is neither instant nor simultaneous.

Applicable Scenarios

Usage Effectiveness
  1. Timeliness management follow-up is implemented through online instruction to proactively assist stores in troubleshooting.
  2. The unified repair-reporting process requires no self-judgment on the company who is responsible for maintenance. The simplified reporting procedure allows staff at the store to focus more on operation. All companies enjoy equal, consistent service quality.
  3. Companies maintenance performance is effectively analyzed through data and the handling of timeliness is hugely enhanced.
  4. Management through maintenance platform and all the repair-reporting information is centrally managed and instantly controlled.
 
 
Business contact   

Sales Supervisor    Eric
02-2627-5877 ext. 6336

Sales Supervisor    Tommy
02-2627-5877 ext. 6216

sales@ptc-nec.com.tw

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