B2C customer service management system


Overview
Professional and all-around customer service personnel also need a lot of support from professional customer service system to aid the service they provide. Other than providing outsourced customer service, President Technology further offers complete customer service system solution for enterprises. The target is to allow personnel at the customer service center to have the best helper during the process and management of servicing the case.

Common Pain Points
  1. Customer service personnel do not have a set of professional customer service system (case management system) to effectively record, classify, transfer, summarize, follow up, and manage the problems for the case.
  2. The existing customer service system (case management system) is not integrated with peripheral systems. When it is required to look up data or relevant information, an inquiry can only be made by logging in to other peripheral systems or sub system, failing to achieve optimal efficiency.

Applicable Scenarios
  1. Case recording and classifying
  2. Case handling and dispatching
  3. Case closure and compaction
  4. Case data analysis
  5. Urgent reporting for critical customer claims

Usage Benefits
  1. It can be integrated with call traffic system to pick up the calling information from consumers and display the information of past cases related to the consumer when the phone call is received so that the customer service staff is able to timely control relevant information in the past.
  2. A set of complete customer service system (case management system) can record the case process in detail, from start to the end, to facilitate the manager at the customer service center to carry out subsequent data analysis and statistics.

Menu
ITEM
Case registration Case recording
Case classification Content of case handling
Case dispatch Case follow up
Case timeliness management Case inquiry
Case closure classification Case data report
Urgent reporting for critical customer complaint Authority management
(customer service personnel/ manager)
 
Business contact 

Sales Supervisor   Polo
02-2627-5877 ext. 6211

Sales Supervisor   Teresa
02-2627-5877 ext. 6337

sales@ptc-nec.com.tw

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